PRIVACY POLICY

1. Personal data protection

The data protection declaration of the GRADELUX is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Security facilities have been introduced by us for protecting your personal data when you enter, transmit or work with your personal information.

We have developed this Privacy Policy so that you will understand how we collect, use, disclose, transfer, and store your information from this Site. We will not use or share your information with anyone except as described in this Privacy Policy. Please read the following carefully. By using this Site, you agree to this Privacy Policy. If you do not agree, do not use this Site.

2. Definitions

Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.

In this data protection declaration, we use, inter alia, the following terms:

«Personal data» means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

«Data subject» is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.

«Processing» is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

«Restriction of processing» is the marking of stored personal data with the aim of limiting their processing in the future.

«Profiling» means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

«Controller or controller responsible for the processing» is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

«Processor»is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

«Recipient» is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

«Third party» is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

«Consent» of the data subject is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

3. Collection and Use of Personal Information

You are not required to provide the Personal Information that we have requested, but if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

When you:

  • fill out forms on the Site requesting further information about our products and services;
  • post to our support community;
  • use the partner portal;
  • participate in an online survey;
  • contact us;
  • enter a competition or promotion; or
  • report a problem with the Site;

We may collect a variety of information including your name, email address, mailing address, phone number, and contact preferences.

We also collect data through our partners (customers) who use our Service (including by embedding our code on their websites) on their websites or mobile applications. When you use our Service or if you visit such websites or mobile applications, we may receive certain information about you as described below.

4. How We Use and Protect Your Personal Information

We may store personal information in locations outside the direct control of us (for instance, on servers or databases co-located with hosting providers).

The Personal Information we collect allows us to:

  • ensure that content from the Site is presented in the most effective manner for you;
  • provide you with information, products, or services that you request from us or which we feel may interest you;
  • carry out our obligations arising from any contracts entered into between you and us;
  • keep you posted on latest product announcements, and upcoming events;
  • send important notices such as communications about changes to our terms, conditions, and policies.

The personal data entered by the data subject are collected and stored exclusively for internal use by the controller, and for his own purposes. The controller may request transfer to one or more processors (e.g. a parcel service) that also uses personal data for an internal purpose which is attributable to the controller.

How We Protect Your Information. We concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to us or guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at [email protected]

Compromise of Personal Information. In the event that personal information is compromised as a breach of security, we will promptly notify our customers in compliance with applicable law. Children’s Privacy. Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit personal information from anyone under the age of 18. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at [email protected]

5. Collection and Use of Non-Personal Information (Cookie Policy)

What Are Cookies: As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

We collect data in a form that does not, on its own, permit direct association with any specific individual user. We may collect, use, transfer, and disclose this non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

We may collect information about your computer, including, where available, your IP address, operating system, and browser type as well as information regarding your activities on the Site such as your browsing actions and patterns. This information allows us to better understand customer behavior, improve our products and services, and improve the user experience on the Site. This information is aggregated and used to help us understand which parts of the Site, products, and services are of the most interest and to improve the user’s experience on the Site. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. To the extent that IP addresses or similar identifiers are considered Personal Information by local law, we also treat these identifiers as Personal Information. Our partners may also use such technologies to deliver advertisements to you. For many of the same reasons as outlined above, we may use a cookie file, which is stored on the hard drive of your computer. They help us to improve the Site and to deliver better and more personalised service. Cookies enable us to:

  • ensure that content from the Site is presented in the most effective manner for you and for your computer;
  • speed up your use of the Site;
  • customise the Site according to your individual interests;
  • estimate our customer base and usage pattern; and
  • recognise you when you return to the Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

6. Disclosure of Your Information

Your private information may be revealed by us only if it is necessary for: (a) securing compliance with law's provision or with requirements of judicial proceedings concerning our system; (b) protection of our rights or property; (c) taking immediate actions regarding personal security of our staff or consumers of services, as well as regarding public safety. Your private information which we get in our disposal when you register, may be transmitted to third parties and individuals who cooperate with us for the purpose of improving the quality of our services. Your private data will not be used for any purposes other than listed above. The e-mail address you give us when you register may be used for sending you messages or notifications about changes concerning your application, as well as for distribution of messages about events and changes which occur in the company, important information about new goods and services, etc. The possibility of canceling your subscription is also provided.

7. Rights of the data subject:

a. Right of confirmation

Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.

b. Right of access

Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:

  • the purposes of the processing;
  • the categories of personal data concerned;
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
  • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • the existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
  • the existence of the right to lodge a complaint with a supervisory authority;
  • where the personal data are not collected from the data subject, any available information as to their source;
  • o the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject. Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer. If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.

c. Right to rectification

Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.

d. Right to erasure (Right to be forgotten)

Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
  • The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
  • The personal data have been unlawfully processed.
  • The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
  • The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the GRADELUX, he or she may, at any time, contact any employee of the controller. An employee of GRADELUX shall promptly ensure that the erasure request is complied with immediately.

Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. An employees of the GRADELUX will arrange the necessary measures in individual cases.

e. Right of restriction of processing

Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:

  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
  • The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
  • The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
  • The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by the GRADELUX, he or she may at any time contact any employee of the controller. The employee of the GRADELUX will arrange the restriction of the processing.

f. Right to data portability

Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.

In order to assert the right to data portability, the data subject may at any time contact any employee of the GRADELUX.

g. Right to object

Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.

The GRADELUX shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

If the GRADELUX processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the GRADELUX to the processing for direct marketing purposes, the GRADELUX will no longer process the personal data for these purposes.

In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the GRADELUX for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

In order to exercise the right to object, the data subject may contact any employee of the GRADELUX. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.

h. Automated individual decision-making, including profiling

Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is not based on the data subject's explicit consent.

If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject's explicit consent, the GRADELUX shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.

If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the GRADELUX.

i. Right to withdraw data protection consent

Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.

j. The data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of the GRADELUX.

If you have any additional questions about collection and storage of data, please contact us at: [email protected]

We reserve the right to retain a copy of Personal Data collected from you within 365 days. If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified in Information Collection and Use will be deleted.

8. Links to Other Sites

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.